This panel searches content only in this space. To search content in all spaces, use the box at the upper right.

For overview information, see Discovery Environment on the CyVerse website.


Maintenance: Tues, 28 Jan 2020


Discovery Environment         8:00am to 5:00pm MST
The Discovery Environment will be unavailable while patches and updates are applied.
        ** Currently running analyses will be terminated. Please plan accordingly.

Data Store                    8:00am to 5:00pm MST
The Data Store will be unavailable during the maintenance period.
Data Commons                  8:00am to 5:00pm MST
The Data Commons will be unavailable during the maintenance period.
Atmosphere and Cloud Services 8:00am to 5:00pm MST
Marana Cloud: Atmosphere instances in the Marana Cloud will be operational; however, you will not be able to use the Data Store within your instance, and you may not be able to access the Atmosphere web interface.
User Portal                   8:00am to 5:00pm MST
The User Portal,, will be unavailable while we perform maintenance and updates.
Agave/Science API             8:00am to 5:00pm MST
The Agave/Science API will be unavailable during this maintenance period.
DNA Subway                    8:00am to 5:00pm MST
DNA Subway will be unavailable during this maintenance period.
The following services will NOT be affected by the maintenance: CyVerse Wiki and JIRA

Keep up to date with our maintenance schedules on the CyVerse public calendar
Check your local timezone here 
Please contact for any questions, or concerns.






Skip to end of metadata
Go to start of metadata

There are lots of ways to get help with the DE. This page lists the places to start.

Start here

Within the DE, simply click at the top right of the screen, and then click FAQs to view the list of frequently asked questions, Forum to go to the Ask CyVerse forum, or Feedback to contact Support or provide feedback about the DE.

Is the DE down?

From time to time, the Discovery Environment is taken down for updates, maintenance releases, or other reasons. The CyVerse Maintenance Calendar lists the upcoming maintenance periods, so check there first.

In addition, a banner will be displayed in this manual before the maintenance window to notify you of the affected services, CyVerse's newsletter, The Node, lists upcoming maintenance windows, and you will receive an email prior to the downtime.

Can't log in, need to reset your password, or don't remember your CyVerse username?

See Resetting Your Password.

Stuck in Loading or a window is "stuck"?

You can use the keyboard shortcut to close active windows. Unless you changed your default preference, the shortcut is Ctrl + Shift + Q.

Where do I find out how to troubleshoot a failed analysis?

If your analysis failed, see Troubleshooting an Analysis. Also see Analyses FAQs.

Where can I learn more about the DE?

You're in the right place — the Discovery Environment manual right here on the CyVerse Wiki. In addition to the table of contents that is always available in the panel on the left, this list points you to some important informational pages:

  • Discovery Environment Manual: This manual! Contains a basic overview of the Discovery Environment, introduction to its tools, and detailed, step-by-step instructions for using its features. You also can view the list of Discovery Environment Applications List on a separate page, or simply go to the Apps list in the DE.
  • Website: The CyVerse website contains some overview information about the Discovery Environment. Check it out here.
  • Tutorials: Take a look at the Tutorials list to see the many learning materials we offer.
  • Workshops: Consider attending a workshop on using the Discovery Environment. Learn more about our upcoming events here.
  • YouTube videos: Overview of the Discovery Environment video: On the CyVerse YouTube channel.
  • Introduction: The first time you logged in to the DE after creating your account, an Introduction was displayed. You can view the Introduction again at any time.
  • Create a new app or integrate a new tool: See Creating a New App Interface for how to create your own app interface or automated workflow for use in the DE. Also take a look at New Tool Integration Quick Start.
Helpful Links

On This Page:

Related Pages:

Additional Help resources

View the CyVerse maintenance calendar for upcoming and current maintenance periods. You also can see the Status page on the CyVerse website and the most recent CyVerse Node newsletter (which lists the upcoming maintenance periods). Other helpful sources are the CyVerse Facebook page, CyVerse Tweets, or the CyVerse Google+ page, and within the DE you may receive system messages as well.

For answers to questions:

  • Search in this manual, using the search bar in the left panel.
  • Read the FAQs page for the Discovery Environment, Data Store, and answers to software licensing questions.
  • Click Get Help below to open Ask CyVerse, which lists questions and answers to commonly-asked questions by other CyVerse users. Also check out the Get Help page on the website.
  • You also can enter comments, questions, and suggestions, on the DE Feedback Form.